ViewPoint WFM

ViewPoint WFM Module

Work Force Management

This is the ViewPoint Work Force Management (WFM) Module Server Software for deployments of the 180 DSP, 360 DSP, 720 DSP, 860 DSP, 860 DSPi & 1G DSP units.

Workforce Management (WFM) Module

Total Field Workforce Management

The ViewPoint WFM Module is designed to unify an entire MSO’s field installation, service, and maintenance operations into one convenient platform. This system provides managers with the ability to easily verify installation certification compliance throughout the entire plant and help to identify both localized problems and high-level system issues.

Whether by home, system, region, division, or even at a corporate level, these insights allow the operator to make better decisions based on a clearer understanding of the impact to overall operations and the associated ROI.

Monitor & Assess Field Efficiencies

Combining Trilithic’s field meters with the ViewPoint WFM Module is designed to help drive standardization and consistency in the field and manage installation and troubleshooting.

The WFM Module provides managers an at-a-glance view of their total field operations in near real-time. This provides MSOs the ability to assess field efficiencies by monitoring and analyzing the health of their overall field operations.

Additionally, automated testing apps and certification processes eliminate mistakes, decrease installation, maintenance, and troubleshooting time.

Key Features & Benefits

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  • Enables management to view team reports through any web browser
  • Consistent, efficient, and accountable quality assurance improves installation service quality, resulting in retention of satisfied customers
  • Improves installation technician performance with measurable results while eliminating costly rework
  • Proactive and automated test processes save maintenance technicians’ troubleshooting time, also cutting operational expenses
  • Auto Test Apps speed up installation technicians’ measurement and data collection time, thereby improving productivity
Improve Performance & Productivity

The ViewPoint WFM Module integrates Trilithic’s original and new DSP series of field analyzers into a single, unified platform that collects data from technicians in the field, while allowing managers to distribute standardized testing packages, track meter inventory, and update firmware.

As a result, field operations managers are able to easily verify installation compliance, track technician performance, and decrease operational expenses by ensuring their technicians are performing the proper tests, to the proper standards, and at the right place and time.

The ViewPoint WFM Module provides additional benefits to managers, such as the ability to compare results between each location in the system and potentially identify techs who need additional training. Additional training for your technicians leads to improved individual performance, while simultaneously increasing overall team performance.

By verifying your team performs consistent, efficient, and quality installations at all times, you could have reduced truck rolls, improved service quality, more satisfied customers, and less churn, all while driving down operational costs.

 

Firmware Update Management

The WFM Module allows you to manage your meter firmware deployment within your organization. This feature is designed to help you keep your meters up-to-date with the latest and greatest firmware, while ensuring that all technicians are only using firmware that is approved for use within your system. New firmware updates (when available) are automatically delivered to ViewPoint on a daily basis.

ViewPoint provides managers with the flexibility to choose whether to automatically require all meters to use the most recent firmware or manually manage delivery using custom firmware packages. These custom firmware packages allow you to individually control where and when to apply updates within your organization. This feature also allows you to easily perform controlled beta testing of new firmware using only a few meters before rolling out the update to all meters.

Meter Configuration Management

The WFM Module enables you to control what settings are delivered to which field meters within your organization. These settings include measurement limit sets, channel plans, autotests, meter settings, job requirements, and Ethernet test settings. Management can then distribute these settings throughout your organization so every meter has the proper setup. This ensures that the right tests are done on the right channels with the correct limit sets, every time.

Job Reports

The Jobs Report provides supervisors with the ability to view which technicians have performed what types of jobs and the locations where the jobs were performed. Additionally, this report allows you to view the number of distinct locations where tests were performed and if they passed measurement limits. Drilling down into specific jobs and their accompanying measurement data provides supervisors with the ability to view which technicians are completing their jobs and whether their tests are passing or failing.

Job Compliance Reports

The Jobs Compliance Report allows management to verify whether technicians are completing all of their required tests, where they are performing tests, and if their tests are passing or failing. This allows managers to analyze what is working on some jobs and what needs to be addressed on other jobs. Reports like this give managers the ability to address and improve productivity by proactively eliminating rework.

Test Reports

The Test Report provides management with the ability to view which types of tests are being performed and at what locations. This report is designed to help supervisors address any concerns in technician performance as well as providing a history for that subscriber location for future troubleshooting.

Test Detail Reports

The Test Detail Report allows management to create custom reports using channel testing details. These reports can be based on time, location, channel details, channel plan, or failed measurement results. This report is intended for use in analyzing which tests are being performed, the specified testing standards being used, and how many are passing those standards. Reports like this give managers the ability to address and improve productivity by proactively eliminating rework

Detailed Meter Autotest Results

Detailed autotest results are available for all Job, Job Compliance, and Tests reports. This feature allows you to view meter autotest results by location tested.

The autotest results include job, location, meter information, and modem results as well as channel scan measurement results. Within the detailed measurement results, you will be able to determine which limit sets are failing and on what channels. The WFM Module also allows you to use interactive channel and ingress scan graphs to isolate desired points of interest within your plant.

The channel scan graph allows you to inspect each measured channel and features adjustable span and center frequency controls, along with limit level overlays, color-coded channel types, and hover text that displays the measurement results of the highlighted channel.

The ingress scan graph allows you to inspect the return spectrum scan performed during autotesting and features adjustable span, center frequency, and amplitude controls. This graph also features limit level overlays and adjustable markers that display the measurement results at points of interest within the return band.

 

ViewPoint WFM
ViewPoint Work Force Management (WFM) Module - Economy Server Software
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This is ViewPoint Work Force Management (WFM) Module Stand-Alone Economy Server Software designed for installation on customer owned server hardware and used for small deployments of 180 DSP, 360 DSP, 720 DSP, 860 DSP, 860 DSPi & 1G DSP units. This package includes powerful software to provide a tailored, comprehensive network based solution for managing device configurations including; device interface settings, global device settings, measurement mode settings, network settings, channel plans, locations, limit sets, autotests, tasks and firmware updates, and measurement data.

The ViewPoint platform also includes extensive, easily customizable reporting tools and features that are compatible with most WFM systems. The complete kit includes the ViewPoint Work Force Management (WFM) Module Economy Server Software on CD and Five (5) Single User Licenses.

MINIMUM SERVER REQUIREMENTS: Windows Server 2008 (64 bit) and Microsoft SQL 2008 (Workgroup Edition or Higher), Dual Core 1.4 GHz Processor, 4 GB RAM, MIN 300 GB Storage Space (RAID Level 5 or 10), Optical Drive, Video Adapter, Monitor, Keyboard and Mouse.

THE VIEWPOINT ECONOMY SERVER SOFTWARE ALLOWS A MAXIMUM OF 20 HARDWARE CONNECTIONS TO THE WFM MODULE. A YEARLY MAINTENANCE & SUPPORT FEE APPLIES FOR EACH CUSTOMER SERVER THAT THE VIEWPOINT SERVER SOFTWARE IS INSTALLED ON.  THIS FEE IS REQUIRED ON A YEARLY BASIS FOR CONTINUED OPERATION OF THE SERVER SOFTWARE AND COVERAGE STARTS AT THE BEGINNING OF THE FIRST FULL MONTH AFTER SHIPMENT OF SOFTWARE TO CUSTOMER.  

ViewPoint WFM
ViewPoint Work Force Management (WFM) Module - Enterprise Server Software
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This is ViewPoint Work Force Management (WFM) Module Stand-Alone Enterprise Server Software designed for installation on customer owned server hardware and used for medium to large deployments of 180 DSP, 360 DSP, 720 DSP, 860 DSP, 860 DSPi & 1G DSP units. This package includes powerful software to provide a tailored, comprehensive network based solution for managing device configurations including; device interface settings, global device settings, measurement mode settings, network settings, channel plans, locations, limit sets, autotests, tasks and firmware updates, and measurement data. The ViewPoint platform also includes extensive, easily customizable reporting tools and features that are compatible with most WFM systems. The complete kit includes the ViewPoint Work Force Management (WFM) Module Enterprise Server Software on CD and Five (5) Single User Licenses. THE VIEWPOINT ENTERPRISE SERVER SOFTWARE ALLOWS A MAXIMUM OF 5000 HARDWARE CONNECTIONS TO THE WFM MODULE. INCLUDES MAINTENANCE & SUPPORT FOR FIRST YEAR OF OWNERSHIP, AFTER FIRST YEAR OF OWNERSHIP A YEARLY MAINTENANCE & SUPPORT FEE APPLIES. MINIMUM SERVER REQUIREMENTS: Windows Server 2008 (64 bit) and Microsoft SQL 2008 (Workgroup Edition or Higher), Dual Core 1.4 GHz Processor, 4 GB RAM, MIN 300 GB Storage Space (RAID Level 5 or 10), Optical Drive, Video Adapter, Monitor, Keyboard and Mouse.

ViewPoint WFM
Viewpoint One-Time Connection Fee for WFM Module - One (1) Unit
Hardware License
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This is a one-time connection and configuration fee for one (1) DSP unit to connected to the ViewPoint WFM Module. REQUIRES VIEWPOINT SERVER SOFTWARE OR INTEGRATED SERVER WITH WFM MODULE.

ViewPoint WFM
ViewPoint User License for WFM Module - One (1) Additional User
User License
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Unit price for one (1) additional user license for the ViewPoint WFM Module. REQUIRES VIEWPOINT SERVER SOFTWARE OR INTEGRATED SERVER WITH WFM MODULE.