This is the ViewPoint Work Force Management (WFM) Module Server Software for deployments of the 180 DSP, 360 DSP, 720 DSP, 860 DSP, 860 DSPi & 1G DSP units.
The ViewPoint WFM Module is designed to unify an entire MSO’s field installation, service, and maintenance operations into one convenient platform. This system provides managers with the ability to easily verify installation certification compliance throughout the entire plant and help to identify both localized problems and high-level system issues.
Whether by home, system, region, division, or even at a corporate level, these insights allow the operator to make better decisions based on a clearer understanding of the impact to overall operations and the associated ROI.
Combining Trilithic’s field meters with the ViewPoint WFM Module is designed to help drive standardization and consistency in the field and manage installation and troubleshooting.
The WFM Module provides managers an at-a-glance view of their total field operations in near real-time. This provides MSOs the ability to assess field efficiencies by monitoring and analyzing the health of their overall field operations.
Additionally, automated testing apps and certification processes eliminate mistakes, decrease installation, maintenance, and troubleshooting time.
The ViewPoint WFM Module integrates Trilithic’s original and new DSP series of field analyzers into a single, unified platform that collects data from technicians in the field, while allowing managers to distribute standardized testing packages, track meter inventory, and update firmware.
As a result, field operations managers are able to easily verify installation compliance, track technician performance, and decrease operational expenses by ensuring their technicians are performing the proper tests, to the proper standards, and at the right place and time.
The ViewPoint WFM Module provides additional benefits to managers, such as the ability to compare results between each location in the system and potentially identify techs who need additional training. Additional training for your technicians leads to improved individual performance, while simultaneously increasing overall team performance.
By verifying your team performs consistent, efficient, and quality installations at all times, you could have reduced truck rolls, improved service quality, more satisfied customers, and less churn, all while driving down operational costs.
The WFM Module allows you to manage your meter firmware deployment within your organization. This feature is designed to help you keep your meters up-to-date with the latest and greatest firmware, while ensuring that all technicians are only using firmware that is approved for use within your system. New firmware updates (when available) are automatically delivered to ViewPoint on a daily basis.
ViewPoint provides managers with the flexibility to choose whether to automatically require all meters to use the most recent firmware or manually manage delivery using custom firmware packages. These custom firmware packages allow you to individually control where and when to apply updates within your organization. This feature also allows you to easily perform controlled beta testing of new firmware using only a few meters before rolling out the update to all meters.
The WFM Module enables you to control what settings are delivered to which field meters within your organization. These settings include measurement limit sets, channel plans, autotests, meter settings, job requirements, and Ethernet test settings. Management can then distribute these settings throughout your organization so every meter has the proper setup. This ensures that the right tests are done on the right channels with the correct limit sets, every time.
The Jobs Report provides supervisors with the ability to view which technicians have performed what types of jobs and the locations where the jobs were performed. Additionally, this report allows you to view the number of distinct locations where tests were performed and if they passed measurement limits. Drilling down into specific jobs and their accompanying measurement data provides supervisors with the ability to view which technicians are completing their jobs and whether their tests are passing or failing.
The Jobs Compliance Report allows management to verify whether technicians are completing all of their required tests, where they are performing tests, and if their tests are passing or failing. This allows managers to analyze what is working on some jobs and what needs to be addressed on other jobs. Reports like this give managers the ability to address and improve productivity by proactively eliminating rework.
The Test Report provides management with the ability to view which types of tests are being performed and at what locations. This report is designed to help supervisors address any concerns in technician performance as well as providing a history for that subscriber location for future troubleshooting.
The Test Detail Report allows management to create custom reports using channel testing details. These reports can be based on time, location, channel details, channel plan, or failed measurement results. This report is intended for use in analyzing which tests are being performed, the specified testing standards being used, and how many are passing those standards. Reports like this give managers the ability to address and improve productivity by proactively eliminating rework
Detailed autotest results are available for all Job, Job Compliance, and Tests reports. This feature allows you to view meter autotest results by location tested.
The autotest results include job, location, meter information, and modem results as well as channel scan measurement results. Within the detailed measurement results, you will be able to determine which limit sets are failing and on what channels. The WFM Module also allows you to use interactive channel and ingress scan graphs to isolate desired points of interest within your plant.
The channel scan graph allows you to inspect each measured channel and features adjustable span and center frequency controls, along with limit level overlays, color-coded channel types, and hover text that displays the measurement results of the highlighted channel.
The ingress scan graph allows you to inspect the return spectrum scan performed during autotesting and features adjustable span, center frequency, and amplitude controls. This graph also features limit level overlays and adjustable markers that display the measurement results at points of interest within the return band.
This is ViewPoint Work Force Management (WFM) Module Stand-Alone Economy Server Software designed for installation on customer owned server hardware and used for small deployments of 180 DSP, 360 DSP, 720 DSP, 860 DSP, 860 DSPi & 1G DSP units. This package includes powerful software to provide a tailored, comprehensive network based solution for managing device configurations including; device interface settings, global device settings, measurement mode settings, network settings, channel plans, locations, limit sets, autotests, tasks and firmware updates, and measurement data.
The ViewPoint platform also includes extensive, easily customizable reporting tools and features that are compatible with most WFM systems. The complete kit includes the ViewPoint Work Force Management (WFM) Module Economy Server Software on CD and Five (5) Single User Licenses.
MINIMUM SERVER REQUIREMENTS: Windows Server 2008 (64 bit) and Microsoft SQL 2008 (Workgroup Edition or Higher), Dual Core 1.4 GHz Processor, 4 GB RAM, MIN 300 GB Storage Space (RAID Level 5 or 10), Optical Drive, Video Adapter, Monitor, Keyboard and Mouse.
THE VIEWPOINT ECONOMY SERVER SOFTWARE ALLOWS A MAXIMUM OF 20 HARDWARE CONNECTIONS TO THE WFM MODULE. A YEARLY MAINTENANCE & SUPPORT FEE APPLIES FOR EACH CUSTOMER SERVER THAT THE VIEWPOINT SERVER SOFTWARE IS INSTALLED ON. THIS FEE IS REQUIRED ON A YEARLY BASIS FOR CONTINUED OPERATION OF THE SERVER SOFTWARE AND COVERAGE STARTS AT THE BEGINNING OF THE FIRST FULL MONTH AFTER SHIPMENT OF SOFTWARE TO CUSTOMER.
This is ViewPoint Work Force Management (WFM) Module Stand-Alone Enterprise Server Software designed for installation on customer owned server hardware and used for medium to large deployments of 180 DSP, 360 DSP, 720 DSP, 860 DSP, 860 DSPi & 1G DSP units. This package includes powerful software to provide a tailored, comprehensive network based solution for managing device configurations including; device interface settings, global device settings, measurement mode settings, network settings, channel plans, locations, limit sets, autotests, tasks and firmware updates, and measurement data. The ViewPoint platform also includes extensive, easily customizable reporting tools and features that are compatible with most WFM systems. The complete kit includes the ViewPoint Work Force Management (WFM) Module Enterprise Server Software on CD and Five (5) Single User Licenses. THE VIEWPOINT ENTERPRISE SERVER SOFTWARE ALLOWS A MAXIMUM OF 5000 HARDWARE CONNECTIONS TO THE WFM MODULE. INCLUDES MAINTENANCE & SUPPORT FOR FIRST YEAR OF OWNERSHIP, AFTER FIRST YEAR OF OWNERSHIP A YEARLY MAINTENANCE & SUPPORT FEE APPLIES. MINIMUM SERVER REQUIREMENTS: Windows Server 2008 (64 bit) and Microsoft SQL 2008 (Workgroup Edition or Higher), Dual Core 1.4 GHz Processor, 4 GB RAM, MIN 300 GB Storage Space (RAID Level 5 or 10), Optical Drive, Video Adapter, Monitor, Keyboard and Mouse.
This is a one-time connection and configuration fee for one (1) DSP unit to connected to the ViewPoint WFM Module. REQUIRES VIEWPOINT SERVER SOFTWARE OR INTEGRATED SERVER WITH WFM MODULE.
Unit price for one (1) additional user license for the ViewPoint WFM Module. REQUIRES VIEWPOINT SERVER SOFTWARE OR INTEGRATED SERVER WITH WFM MODULE.
All repairs carry a 90-day warranty against defects in replacement parts and repair workmanship.
All Trilithic products are warranted against defects in materials or workmanship for a minimum of one year after shipment to the original purchaser.
Trilithic's obligation under this warranty is limited to the repair or replacement of the product after being returned to our factory, and Trilithic determining the product be indeed defective.
This is Trilithic's sole warranty and is given in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose and sets forth the buyers sole remedy.
|120 DSP||180 DSP|
|Field Analyzers||Leakage Equipment||Monitoring & Maintenance|
|360 DSP||Seeker Lite²||8310 RSA|
|720 DSP||Seeker||8300A FST|
|1G DSP||Seeker D||860 DSPh & 860 DSPh Input Expander|
|RSVP²||Seeker D Lite & Seeker D Lite Source Transmitter||9581 SST|
|Seeker HL & Seeker HL Source Transmitter||8380 RPC|
|Seeker MCA III|
All Specially Configured Dell PowerEdge 2U Rack Mount Server products are warranted against defects in materials or workmanship for a minimum of three years after shipment. Dell provides next business day, parts and labor, on-site response for the following Trilithic products.
|LAW Server Package|
|ViewPoint Integrated Server Package|
Trilithic, Inc. ("Trilithic") warrants to the buyer that the product will be free from defects in materials and workmanship, under normal use, operating conditions and service for a period of one (1) or two (2) years from date of delivery based on the type of product as listed above. Trilithic reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping the product to Trilithic for inspection shall be borne solely by the buyer. Trilithic's obligation under this limited warranty shall be limited, at Trilithic's sole option, to replacing or repairing the product, or to replacing or repairing any defective part. F.O.B. Indianapolis, Indiana. If neither of the two options is reasonably available, then Trilithic, in its sole discretion, may provide a prorated refund to the buyer of the purchase price of the product, as evidenced by the proof of purchase, less any applicable service fees in accordance with the following schedule:
Product with two (2) year warranty: months 0–3 = 100%; months 4–12 = 50%; and months 13–24 = 25%.
Product with one (1) year warranty: months 0–1 = 100%; months 2–6 = 50%; and months 7–12 = 25%.
Batteries and fans are not included or covered by the limited warranty. Any product or part that is repaired or replaced under this limited warranty shall be covered only for the remainder of the original warranty period which applied to the original product or part, or for ninety (90) days, whichever is longer. All products or parts that are exchanged for replacement shall become the property of Trilithic.
In order to recover under this limited warranty, buyer must make a written claim to Trilithic within sixty (60) days of the occurrence and must present acceptable proof of original ownership of the product (such as an original receipt, purchase order or similar documentation). In order for this limited warranty to be effective, the product must have been handled and used as set forth in the documentation accompanying the product and/or its packaging. This limited warranty shall not apply to any damage due to accident, misuse, abuse, neglect, fire or other casualty. Further, this limited warranty shall not apply to any product which has been altered or where the damage was caused by a part not supplied by Trilithic. Trilithic retains the final decision whether a product is within warranty conditions.
THE REMEDY SET FORTH HERIN SHALL BE THE ONLY REMEDY AVAILABLE TO THE BUYER AND TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TRILITHIC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST REVENUES, LOST PROFITS, LOSS OF USE OF SOFTWARE, LOSS OR RECOVERY OF DATA, DOWNTIME, REPLACEMENT EQUIPMENT AND ANY THIRD PART CLAIMS ARISING OUT OF ANY THEORY OF RECOVERY INCLUDING WARRANY, CONTRACT, STATUTORY OR TORT IN CONNECTION WITH THE PRODUCT, EVEN IF TRILITHIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT THIS LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT SHALL TRILITHIC'S ENTIRE LIABILITY TO BUYER EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT.
EXCEPT FOR THE LIMITED WARRANTY PROVIDED HEREIN, TO THE FULLEST EXTENT PERMITTED BY LAW, TRILITHIC DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED (INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE), WITH RESPECT TO THE PRODUCT OR ITS SUITABILITY FOR ANY USE INTENDED FOR IT BY THE BUYER. TO THE EXTENT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
This limited warranty is non-transferable. This limited warranty does not affect any other legal rights buyer may have by operation of law. No agent, reseller, distributor or business partner of Trilithic is authorized to modify the terms of this limited warranty on behalf of Trilithic.