This is the ViewPoint MIB Performance Indexing (MPI) Module Server Software for deployments of online cable modems and set top boxes.
The ViewPoint Managed Information Base (MIB) Performance Indexing (MPI) Module is specifically designed to provide the NOC (Network Operation Center) with the capability to poll modems in real-time for up-to-date diagnostic information. This information is combined into a simplified dashboard that automatically displays each area’s MIB Performance Index, or MPI.
The MPI module provides operators with the needed flexibility of being both a master report dashboard for supervisors and a web portal for technicians in the field to view modem performance directly on their smart devices or PC.
The MPI module gives managers and technicians the ability to search out the “X” amount of worst performing modems using continuously updating report dashboards, which allow you to always be targeting the problem areas within your plant.
Along with these extensive search capabilities, the dashboards within the MPI Module use custom color-coded metric summaries to highlight specific trends or problems affecting a node, which are useful when trying to diagnose reoccurring problems that may be affecting your modems.
The MPI Module not only works for management, but is also designed with the technician in mind. With the new unified web browser based interface, all modems monitored by the platform can be accessed via any smart device with a browser and Internet connection. This allows all team members to target any period of time to view the modem test results for further analysis and troubleshooting.
The MPI Module is designed with your whole team in mind by having all of the tools in place for management to quickly and easily isolate problem areas within the return path. This can lead to a decrease in the mean-time to repair by allowing supervisors to proactively dispatch crews to fix the problem before they begin affecting customers. With field access to the MPI Module, service and maintenance technicians will also benefit by receiving feedback about the impact of their work on return path performance, which can reduce the time needed for them to isolate and correct impairments.
The MPI Module provides a simple and intuitive color-coded dashboard that summarizes the percent over limit for each modem metric that was monitored within the selected area of the organization. Additionally, each modem’s performance metrics measured over a set time period are displayed in a tabular format. These features greatly enhance maintenance efforts by enabling simple identification of modem issues and which nodes are affected. The metric summary can also be fully customized to suit each user’s needs by adjusting the grouping, columns, sort order, normalization, and time span displayed by the table.
The MPI Module also provides simple and intuitive color-coded measurement results for the modems on the selected node. Additionally, basic information about the modem such as name, IP address, and MAC address are displayed to enable simple identification of modems with performance issues.
This is ViewPoint MIB Performance Indexing (MPI) Module Stand-Alone Economy Server Software designed for installation on customer owned server hardware and used for small deployments of cable modems. This package includes powerful software to provide a tailored, comprehensive network based solution for an in-depth live monitoring view of online cable modems and set-top boxes throught the RF network. ViewPoint provides the capability to poll modems in real-time for up-to-date diagnostic information. With ViewPoint's easy-to-use and build tree structure, locating nodes and specific customer modems is a breeze. This information is combined into one simplified dashboard that automatically displays each area's Modem Performance Index.
The ViewPoint platform also includes extensive, easily customizable reporting tools and features that are compatible with most WFM systems. The complete kit includes the ViewPoint Work Force Management (WFM) Module Economy Server Software on CD and Five (5) Single User Licenses.
MINIMUM SERVER REQUIREMENTS: Windows Server 2008 (64 bit) and Microsoft SQL 2008 (Workgroup Edition or Higher), Dual Core 1.4 GHz Processor, 4 GB RAM, MIN 300 GB Storage Space (RAID Level 5 or 10), Optical Drive, Video Adapter, Monitor, Keyboard and Mouse.
THE VIEWPOINT ECONOMY SERVER SOFTWARE ALLOWS A MAXIMUM OF 20 HARDWARE CONNECTIONS TO THE MPI MODULE. A YEARLY MAINTENANCE & SUPPORT FEE APPLIES FOR EACH CUSTOMER SERVER THAT THE VIEWPOINT SERVER SOFTWARE IS INSTALLED ON. THIS FEE IS REQUIRED ON A YEARLY BASIS FOR CONTINUED OPERATION OF THE SERVER SOFTWARE AND COVERAGE STARTS AT THE BEGINNING OF THE FIRST FULL MONTH AFTER SHIPMENT OF SOFTWARE TO CUSTOMER.
This is ViewPoint MIB Performance Indexing (MPI) Module Stand-Alone Enterprise Server Software designed for installation on customer owned server hardware and used for medium to large deployments of online cable modems and set top boxes. This package includes powerful software to provide a tailored, comprehensive network based solution for an in-depth live monitoring view of online cable modems and set-top boxes throught the RF network. ViewPoint provides the capability to poll modems in real-time for up-to-date diagnostic information. With ViewPoint's easy-to-use and build tree structure, locating nodes and specific customer modems is a breeze. This information is combined into one simplified dashboard that automatically displays each area's Modem Performance Index. The ViewPoint platform also includes extensive, easily customizable reporting tools and features that are compatible with most WFM systems. The complete kit includes the ViewPoint MIB Performance Indexing (MPI) Module Enterprise Server Software on CD and Five (5) Single User Licenses. THE VIEWPOINT ENTERPRISE SERVER SOFTWARE ALLOWS A MAXIMUM OF ONE MILLION HARDWARE CONNECTIONS TO THE MPI MODULE. INCLUDES MAINTENANCE & SUPPORT FOR FIRST YEAR OF OWNERSHIP, AFTER FIRST YEAR OF OWNERSHIP A YEARLY MAINTENANCE & SUPPORT FEE APPLIES. MINIMUM SERVER REQUIREMENTS: Windows Server 2008 (64 bit) and Microsoft SQL 2008 (Workgroup Edition or Higher), Dual Core 1.4 GHz Processor, 4 GB RAM, MIN 300 GB Storage Space (RAID Level 5 or 10), Optical Drive, Video Adapter, Monitor, Keyboard and Mouse.
Unit price for one (1) additional user license for the ViewPoint MPI Module. REQUIRES VIEWPOINT SERVER SOFTWARE OR INTEGRATED SERVER PACKAGE WITH MPI MODULE.
This is an annual recurring connection and maintenance fee for the quantity of modems included within this quotation to connect to the ViewPoint MPI Module. Customer will be required to execute a contract prior to activation. Said contract will be valid for one (1) calendar year from the activation date.
When this license is activated, the PNM Module will provide real-time data collection, measurement, and reporting for each licensed modem over the entire contract period. The contract must be renewed every one (1) year starting after the first one (1) year of ownership for full operation of the MPI Module.
Customers will be notified of upcoming license expirations directly within ViewPoint along with instructions on how to renew the license. Additionally, renewal notices and invoices will be sent directly to the main point of contact for the ViewPoint system beginning approximately 90 days before the expiration of the current agreement term and repeating every 30 days until the agreement expires.
Renewals will be invoiced at the same rate as the original agreement for the first three years of ownership. After the first three years of ownership, Trilithic reserves the right to re-negotiate renewal rates with customers (excluding those in which Trilithic has entered into a master purchase agreement with) to account for changes in market conditions.
If the agreement term expires without renewal, the MPI Module will enter a read-only state that will only allow reporting of historical measurement data collected before the agreement expired. Additionally, data will not be collected for any previously connected modems and additional modems cannot be added to the MPI module until the yearly connection and maintenance fee has been renewed. This ensures that all measurement data that was collected within the MPI Module during a licensed period of time will always be available to customers for future access regardless of the current licensing status of the MPI Module.
REQUIRES VIEWPOINT SERVER SOFTWARE OR INTEGRATED SERVER WITH MPI MODULE. THIS CONNECTION FEE MUST BE RENEWED EVERY ONE YEAR FOR FULL OPERATION OF THE MPI MODULE.
All repairs carry a 90-day warranty against defects in replacement parts and repair workmanship.
All Trilithic products are warranted against defects in materials or workmanship for a minimum of one year after shipment to the original purchaser.
Trilithic's obligation under this warranty is limited to the repair or replacement of the product after being returned to our factory, and Trilithic determining the product be indeed defective.
This is Trilithic's sole warranty and is given in lieu of all other warranties, expressed or implied, including warranties of merchantability or fitness for a particular purpose and sets forth the buyers sole remedy.
|120 DSP||180 DSP|
|Field Analyzers||Leakage Equipment||Monitoring & Maintenance|
|360 DSP||Seeker Lite²||8310 RSA|
|720 DSP||Seeker||8300A FST|
|1G DSP||Seeker D||860 DSPh & 860 DSPh Input Expander|
|802 AWE||Seeker D Lite & Seeker D Lite Source Transmitter||9581 SST|
|RSVP²||Seeker HL & Seeker HL Source Transmitter||8380 RPC|
|Seeker MCA III|
All Specially Configured Dell PowerEdge 2U Rack Mount Server products are warranted against defects in materials or workmanship for a minimum of three years after shipment. Dell provides next business day, parts and labor, on-site response for the following Trilithic products.
|LAW Server Package|
|ViewPoint Integrated Server Package|
Trilithic, Inc. ("Trilithic") warrants to the buyer that the product will be free from defects in materials and workmanship, under normal use, operating conditions and service for a period of one (1) or two (2) years from date of delivery based on the type of product as listed above. Trilithic reserves the right, before having any obligation under this limited warranty, to inspect the damaged product, and all costs of shipping the product to Trilithic for inspection shall be borne solely by the buyer. Trilithic's obligation under this limited warranty shall be limited, at Trilithic's sole option, to replacing or repairing the product, or to replacing or repairing any defective part. F.O.B. Indianapolis, Indiana. If neither of the two options is reasonably available, then Trilithic, in its sole discretion, may provide a prorated refund to the buyer of the purchase price of the product, as evidenced by the proof of purchase, less any applicable service fees in accordance with the following schedule:
Product with two (2) year warranty: months 0-3 = 100%; months 4-12 = 50%; and months 13-24 = 25%.
Product with one (1) year warranty: months 0-1 = 100%; months 2-6 = 50%; and months 7-12 = 25%.
Batteries and fans are not included or covered by the limited warranty. Any product or part that is repaired or replaced under this limited warranty shall be covered only for the remainder of the original warranty period which applied to the original product or part, or for ninety (90) days, whichever is longer. All products or parts that are exchanged for replacement shall become the property of Trilithic.
In order to recover under this limited warranty, buyer must make a written claim to Trilithic within sixty (60) days of the occurrence and must present acceptable proof of original ownership of the product (such as an original receipt, purchase order or similar documentation). In order for this limited warranty to be effective, the product must have been handled and used as set forth in the documentation accompanying the product and/or its packaging. This limited warranty shall not apply to any damage due to accident, misuse, abuse, neglect, fire or other casualty. Further, this limited warranty shall not apply to any product which has been altered or where the damage was caused by a part not supplied by Trilithic. Trilithic retains the final decision whether a product is within warranty conditions.
THE REMEDY SET FORTH HERIN SHALL BE THE ONLY REMEDY AVAILABLE TO THE BUYER AND TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TRILITHIC BE LIABLE FOR ANY SPECIAL, INCIDENTAL, PUNITIVE OR CONSQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO, LOST REVENUES, LOST PROFITS, LOSS OF USE OF SOFTWARE, LOSS OR RECOVERY OF DATA, DOWNTIME, REPLACEMENT EQUIPMENT AND ANY THIRD PART CLAIMS ARISING OUT OF ANY THEORY OF RECOVERY INCLUDING WARRANY, CONTRACT, STATUTORY OR TORT IN CONNECTION WITH THE PRODUCT, EVEN IF TRILITHIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING THE FOREGOING, IN THE EVENT THAT THIS LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT SHALL TRILITHIC'S ENTIRE LIABILITY TO BUYER EXCEED THE PURCHASE PRICE OF THE DEFECTIVE PRODUCT.
EXCEPT FOR THE LIMITED WARRANTY PROVIDED HEREIN, TO THE FULLEST EXTENT PERMITTED BY LAW, TRILITHIC DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED (INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE), WITH RESPECT TO THE PRODUCT OR ITS SUITABILITY FOR ANY USE INTENDED FOR IT BY THE BUYER. TO THE EXTENT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, ANY SUCH WARRANTIES ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY.
This limited warranty is non-transferable. This limited warranty does not affect any other legal rights buyer may have by operation of law. No agent, reseller, distributor or business partner of Trilithic is authorized to modify the terms of this limited warranty on behalf of Trilithic.