ViewPoint MPI

ViewPoint MPI Module

MIB Performance Indexing (MPI)

This is the ViewPoint MIB Performance Indexing (MPI) Module Server Software for deployments of online cable modems and set top boxes.

MIB Performance Indexing (MPI) Module

In-Depth MIB Monitoring & Analysis

The ViewPoint Managed Information Base (MIB) Performance Indexing (MPI) Module is specifically designed to provide the NOC (Network Operation Center) with the capability to poll modems in real-time for up-to-date diagnostic information. This information is combined into a simplified dashboard that automatically displays each area’s MIB Performance Index, or MPI.

The MPI module provides operators with the needed flexibility of being both a master report dashboard for supervisors and a web portal for technicians in the field to view modem performance directly on their smart devices or PC.

Search and Trending Capabilities

The MPI module gives managers and technicians the ability to search out the “X” amount of worst performing modems using continuously updating report dashboards, which allow you to always be targeting the problem areas within your plant.

Along with these extensive search capabilities, the dashboards within the MPI Module use custom color-coded metric summaries to highlight specific trends or problems affecting a node, which are useful when trying to diagnose reoccurring problems that may be affecting your modems.

Key Features & Benefits

CMTS
  • Unified web browser-based interface with extensive reporting tools for all MIB devices in the system
  • Automated dashboard enables management to view the entire system at a glance
  • Automatically displays each modem metric’s percent over the limit
  • Performance data for each device is continuously monitored and saved for historical analysis and trending
  • Unlimited amount of connections for field users to view MIB devices with no side effects
  • Accessible via any smart device with a browser and broadband internet connection
Everyday Usage for the Field

The MPI Module not only works for management, but is also designed with the technician in mind. With the new unified web browser based interface, all modems monitored by the platform can be accessed via any smart device with a browser and Internet connection. This allows all team members to target any period of time to view the modem test results for further analysis and troubleshooting.

Quick & Easy MIB Monitoring

The MPI Module is designed with your whole team in mind by having all of the tools in place for management to quickly and easily isolate problem areas within the return path. This can lead to a decrease in the mean-time to repair by allowing supervisors to proactively dispatch crews to fix the problem before they begin affecting customers. With field access to the MPI Module, service and maintenance technicians will also benefit by receiving feedback about the impact of their work on return path performance, which can reduce the time needed for them to isolate and correct impairments.

 

Modem Performance Metric Summary

The MPI Module provides a simple and intuitive color-coded dashboard that summarizes the percent over limit for each modem metric that was monitored within the selected area of the organization. Additionally, each modem’s performance metrics measured over a set time period are displayed in a tabular format. These features greatly enhance maintenance efforts by enabling simple identification of modem issues and which nodes are affected. The metric summary can also be fully customized to suit each user’s needs by adjusting the grouping, columns, sort order, normalization, and time span displayed by the table.

Modem Performance Detailed Measurement Results

The MPI Module also provides simple and intuitive color-coded measurement results for the modems on the selected node. Additionally, basic information about the modem such as name, IP address, and MAC address are displayed to enable simple identification of modems with performance issues.

ViewPoint MPI
ViewPoint MIB Performance Indexing (MPI) Module - Economy Server Software
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This is ViewPoint MIB Performance Indexing (MPI) Module Stand-Alone Economy Server Software designed for installation on customer owned server hardware and used for small deployments of cable modems. This package includes powerful software to provide a tailored, comprehensive network based solution for an in-depth live monitoring view of online cable modems and set-top boxes throught the RF network. ViewPoint provides the capability to poll modems in real-time for up-to-date diagnostic information. With ViewPoint's easy-to-use and build tree structure, locating nodes and specific customer modems is a breeze. This information is combined into one simplified dashboard that automatically displays each area's Modem Performance Index.

The ViewPoint platform also includes extensive, easily customizable reporting tools and features that are compatible with most WFM systems. The complete kit includes the ViewPoint Work Force Management (WFM) Module Economy Server Software on CD and Five (5) Single User Licenses.

MINIMUM SERVER REQUIREMENTS: Windows Server 2008 (64 bit) and Microsoft SQL 2008 (Workgroup Edition or Higher), Dual Core 1.4 GHz Processor, 4 GB RAM, MIN 300 GB Storage Space (RAID Level 5 or 10), Optical Drive, Video Adapter, Monitor, Keyboard and Mouse.

THE VIEWPOINT ECONOMY SERVER SOFTWARE ALLOWS A MAXIMUM OF 20 HARDWARE CONNECTIONS TO THE MPI MODULE. A YEARLY MAINTENANCE & SUPPORT FEE APPLIES FOR EACH CUSTOMER SERVER THAT THE VIEWPOINT SERVER SOFTWARE IS INSTALLED ON.  THIS FEE IS REQUIRED ON A YEARLY BASIS FOR CONTINUED OPERATION OF THE SERVER SOFTWARE AND COVERAGE STARTS AT THE BEGINNING OF THE FIRST FULL MONTH AFTER SHIPMENT OF SOFTWARE TO CUSTOMER.  

ViewPoint MPI
ViewPoint MIB Performance Indexing (MPI) Module - Enterprise Server Software
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This is ViewPoint MIB Performance Indexing (MPI) Module Stand-Alone Enterprise Server Software designed for installation on customer owned server hardware and used for medium to large deployments of online cable modems and set top boxes. This package includes powerful software to provide a tailored, comprehensive network based solution for an in-depth live monitoring view of online cable modems and set-top boxes throught the RF network. ViewPoint provides the capability to poll modems in real-time for up-to-date diagnostic information. With ViewPoint's easy-to-use and build tree structure, locating nodes and specific customer modems is a breeze. This information is combined into one simplified dashboard that automatically displays each area's Modem Performance Index. The ViewPoint platform also includes extensive, easily customizable reporting tools and features that are compatible with most WFM systems. The complete kit includes the ViewPoint MIB Performance Indexing (MPI) Module Enterprise Server Software on CD and Five (5) Single User Licenses. THE VIEWPOINT ENTERPRISE SERVER SOFTWARE ALLOWS A MAXIMUM OF ONE MILLION HARDWARE CONNECTIONS TO THE MPI MODULE. INCLUDES MAINTENANCE & SUPPORT FOR FIRST YEAR OF OWNERSHIP, AFTER FIRST YEAR OF OWNERSHIP A YEARLY MAINTENANCE & SUPPORT FEE APPLIES. MINIMUM SERVER REQUIREMENTS: Windows Server 2008 (64 bit) and Microsoft SQL 2008 (Workgroup Edition or Higher), Dual Core 1.4 GHz Processor, 4 GB RAM, MIN 300 GB Storage Space (RAID Level 5 or 10), Optical Drive, Video Adapter, Monitor, Keyboard and Mouse.

ViewPoint MPI
ViewPoint User License for MPI Module - One (1) Additional User
User License
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Unit price for one (1) additional user license for the ViewPoint MPI Module. REQUIRES VIEWPOINT SERVER SOFTWARE OR INTEGRATED SERVER PACKAGE WITH MPI MODULE.

ViewPoint MPI
ViewPoint Yearly Connection Fee for MPI Module - Per Modem
Hardware License
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This is an annual recurring connection and maintenance fee for the quantity of modems included within this quotation to connect to the ViewPoint MPI Module. Customer will be required to execute a contract prior to activation. Said contract will be valid for one (1) calendar year from the activation date. 

When this license is activated, the PNM Module will provide real-time data collection, measurement, and reporting for each licensed modem over the entire contract period. The contract must be renewed every one (1) year starting after the first one (1) year of ownership for full operation of the MPI Module.

Customers will be notified of upcoming license expirations directly within ViewPoint along with instructions on how to renew the license.  Additionally, renewal notices and invoices will be sent directly to the main point of contact for the ViewPoint system beginning approximately 90 days before the expiration of the current agreement term and repeating every 30 days until the agreement expires. 

Renewals will be invoiced at the same rate as the original agreement for the first three years of ownership.  After the first three years of ownership, Trilithic reserves the right to re-negotiate renewal rates with customers (excluding those in which Trilithic has entered into a master purchase agreement with) to account for changes in market conditions.

If the agreement term expires without renewal, the MPI Module will enter a read-only state that will only allow reporting of historical measurement data collected before the agreement expired.  Additionally, data will not be collected for any previously connected modems and additional modems cannot be added to the MPI module until the yearly connection and maintenance fee has been renewed.  This ensures that all measurement data that was collected within the MPI Module during a licensed period of time will always be available to customers for future access regardless of the current licensing status of the MPI Module.

REQUIRES VIEWPOINT SERVER SOFTWARE OR INTEGRATED SERVER WITH MPI MODULE. THIS CONNECTION FEE MUST BE RENEWED EVERY ONE YEAR FOR FULL OPERATION OF THE MPI MODULE.