Repair and Return Service

Trilithic Service offerings include calibration, repair, and upgrade for all current Trilithic products to assure optimal performance in accordance with NIST, while ensuring you comply with your quality assurance programs; reducing your cost of ownership; and extending the life of your product.

Our staff of experienced service technicians provides fast factory repair service, using exclusively authorized components and modules. The repair price typically includes the cost of calibrating the unit to restore it to its original factory specifications. Each repair is backed by a 90-day warranty. We can provide repair service on many discontinued models, depending on availability of parts.

 

Maintenance & Upgrade Services

Calibration Services

When you purchase a test instrument from Trilithic, you have a reliable instrument capable of providing years of service. To keep your investment in the best operating condition, Trilithic provides a comprehensive system calibration and support plan.

To ensure that your test equipment is performing within published specifications, thereby delivering accurate data, annual calibration by a trained technician is essential. Trilithic Service Engineers have the expertise to properly calibrate your test instrument.

Product Upgrades

Trilithic offers a wide variety of product upgrades and retrofits for existing Trilithic products. There are many good reasons to buy the latest Trilithic test and measurement equipment, but best of all is the ongoing support and life of the product. Trilithic has a long history of continuous improvements and long product life cycles.

Recognizing the special demands of people and companies who have already invested in our systems, our upgrades aim to give even greater value for money and make your purchasing decision easier.

Firmware Updates

Many features and options can be enabled by a simple firmware upgrade. All free firmware is available at: Firmware Updates.

"On-Site" Upgrade and Calibration Services

Trilithic now offers "on-site" upgrades and calibration throughout the United States in partnership with Digitrace, Inc., for the 860 DSP and 860 DSPi products. Onsite, Trilithic's authorized field technicians can perform calibration adjustment, firmware and hardware upgrades, and most repairs. Field services save you time and money by eliminating shipping costs and the down time from the field.

Prices for "on-site" upgrade and calibration services vary by type, quantity and location. Please request a current "on-site" upgrade and calibration services price list from your Trilithic Sales Representative or call us toll free at 800-895-7630 or e-mail us at instrumentsales@trilithic.com to receive a quotation.

Additional Support Plans

Trilithic believes in providing service that exceeds customer expectations. Our standard support includes everything needed to ensure proper operation and essential efficiency needed by users of our test equipment. Contract support plans offer an even higher level of support, in which exceptional, proactive measures are taken to make sure every need is met, even before it is known. Trilithic offers a variety of test instrument support plans that include calibration, software upgrades, and technical phone support to keep your system fully operational.

Prices for support plans vary with services included. Please request a current service level agreement price list from your Trilithic Sales Representative or call us toll free at 800-895-7630 or e-mail us at instrumentsales@trilithic.com to receive a quotation.

 

Factory Return and Repair Service

Before returning a product for service, please call the Service Center for an RMA number. When you call, a Product Service Representative will schedule your unit for service and take notes on the work to be done. Any questions regarding equipment in for repair can be directed to the Service Center.

For Warranty and Out-of-Warranty Repair and Calibration Services on Trilithic 860 DSP & 860 DSPi, Model Two, EAS, RF Microwave components, filters and Subsystems, please contact Customer Service at Trilithic.

Trilithic
9710 Park Davis Drive
Indianapolis, IN 46235 USA
Phone: (888) 895-7630
Fax:(317) 895-3613
E-mail: repair@trilithic.com

Shipping Instructions:

  • Include your name, the correct address and phone number
  • If your company requires one, include your Purchase Order number for repairs. Be sure to send immediately so that your equipment return is not delayed.
  • Note "Special Instructions" on packaging list/repair tag
  • You may Request two-day or five-day service for an additional cost. Print "Two-day Service" or "Five-day Service" on carton and packaging list/repair tag.
  • Package your equipment carefully to ensure safe shipment.

 

Authorized Repair Centers

For your convenience, we have several authorized repair centers around the world. Their individual capabilities vary. Please feel free to contact one of the following authorized repair centers directly.

Quality Parts and Workmanship

Our Certified Repair Center technicians have been fully trained on the products they service by Trilithic production engineers. The test procedures and documentation they use are to full Production standards. All replacement parts used by our Service Center meet or exceed the quality of the original components. Service by an unauthorized company may invalidate a product's warranty. Abuse of the product or attempts by unauthorized personnel to serve the product voids all warranties.

In the United States

Fiber Node Services, Inc.
355 Crossen Ave.
Elk Grove, IL 60007
USA
Phone: (847) 867-3971
www.fibernode.com

Digitrace, Inc.
3099 E Hill Rd.
Grand Blanc, MI 48439
USA
Phone: (800) 887-8590
Email: Paul.Hales@digitrace.com

International

The CableShoppe Inc.
1410 Birchmount Road
Toronto, ON, M1P 2E3
Canada
Phone: +1 416 293-3634
Fax: +1 416 293-5258
www.thecableshoppe.com

CableTronics Broadband, Inc
4F., No.306, Sec. 1, Nei Hu Rd.
Nei Hu District, Taipei, 114
Taiwan, Republic Of China
Phone: +886-2-2659-2555
Fax: +886-2-2659-2556
Email: info@ctbi.com.tw
www.ctbi.com.tw

VECTOR sp. z o.o.
ul. Krzemowa 6
81-577 Gdynia
Poland
Phone: +48 / 58 77 17 010
Fax: +48 / 58 77 17 100
Email: serwis@vector.com.pl
www.vector.com.pl

Asheridge Communications
Unit A, 45 Asheridge Road
Chesham, Bucks HP5 2PY
England
Phone: +44 1494 794770
Fax: +44 1494 794772
Email: sales@ashcomms.com
www.ashcomms.com

Non Stop de México S. de R.L. de C.V.
Libramiento Oriente No. 2560-A
Fracc. Lázaro Cárdenas
C.P. 58229 Morella, Michoacán
Phone: 52 443 323 12 61
Fax: 52 443 323 12 68
Email: alejandro@nonstop.com.mx
www.nonstop.com.mx

Polystar Electronics, AB
Mårbackagatan 19
SE-123 43 Farsta,
Sweden
Phone: +46 8 50 600 600
Fax: +46 8 50 600 601
www.polystar.com

Tal Technologies, LLC
Neuquén 838 (C1405CKH)
Buenos Aires
Argentina
Phone: 54 11 4433 2427 / 0297
Fax: 54 11 4431 0695
Email: jwaiss@convertech.com.ar
www.convertech.com.ar

G6 Manutenção Especializada
Av. Guaratã. 1885 | Calafate
Belo Horizonte | MG | 30480-340
Phone: (31 9311 0316
Fax: 31 3334 2724
Email: alexandre@g6br.com.br
www.g6br.com.br

Vizyon Komunikasyon
Bahcesehir 1. Kisim Mah. Simav Sokagi No:10
B 34538 Basaksehir,
Istanbul, Turkey
Phone: +90 212 669 82 38
Fax: +90 212 669 83 21
Email: bilgi@vizyonturkey.com
www.vizyonturkey.com

 

 

Authorized "On-Site" Upgrade & Calibration Services

For "on-site" upgrade and calibration services for our products, Trilithic has designated Digitrace, Inc. as an authorized "On-Site" Upgrade and Calibration provider.

Prices for "on-site" upgrade and calibration services vary by type, quantity and location. Please request a current "on-site" upgrade and calibration services price list from your Trilithic Sales Representative or call us toll free at 800-895-7630 or e-mail us at instrumentsales@trilithic.com to receive a quotation.

Quality Parts and Workmanship

Our Certified "On-Site" Technicians have been fully trained on the products they service by Trilithic production engineers. The test procedures and documentation they use are to full Production standards. All replacement parts used by our "On-Site" Service Centers meet or exceed the quality of the original components. Service by an unauthorized "On-Site" Service Center may invalidate a product's warranty. Abuse of the product or attempts by unauthorized personnel to serve the product voids all warranties.

In the United States

Digitrace, Inc.
3099 East Hill Road
Grand Blanc, MI 48439 USA
Phone: (800) 887-8590
www.digitrace.com
E-mail: Paul.Hales@digitrace.com