Repair and Return Service
Trilithic Service offerings include calibration, repair, and upgrade for all current Trilithic products to assure optimal performance in accordance with NIST, while ensuring you comply with your quality assurance programs; reducing your cost of ownership; and extending the life of your product.
Our staff of experienced service technicians provides fast factory repair service, using exclusively authorized components and modules. The repair price typically includes the cost of calibrating the unit to restore it to its original factory specifications. Each repair is backed by a 90-day warranty. We can provide repair service on many discontinued models, depending on availability of parts.
For more information see: Factory & Field Service Sales Sheet.
Maintenance & Upgrade Services
Calibration Services
When you purchase a test instrument from Trilithic, you have a reliable instrument capable of providing years of service. To keep your investment in the best operating condition, Trilithic provides a comprehensive system calibration and support plan.
To ensure that your test equipment is performing within published specifications, thereby delivering accurate data, annual calibration by a trained technician is essential. Trilithic Service Engineers have the expertise to properly calibrate your test instrument.
Product Upgrades
Trilithic offers a wide variety of product upgrades and retrofits for existing Trilithic products. There are many good reasons to buy the latest Trilithic test and measurement equipment, but best of all is the ongoing support and life of the product. Trilithic has a long history of continuous improvements and long product life cycles.
Recognizing the special demands of people and companies who have already invested in our systems, our upgrades aim to give even greater value for money and make your purchasing decision easier.
Firmware Updates
Many features and options can be enabled by a simple firmware upgrade. All free firmware is available at: Firmware Updates.
"On-Site" Upgrade and Calibration Services
Trilithic now offers "on-site" upgrades and calibration throughout the United States in partnership with Digitrace, Inc., for the 860 DSP and 860 DSPi products. Onsite, Trilithic's authorized field technicians can perform calibration adjustment, firmware and hardware upgrades, and most repairs. Field services save you time and money by eliminating shipping costs and the down time from the field.
Prices for "on-site" upgrade and calibration services vary by type, quantity and location. Please request a current "on-site" upgrade and calibration services price list from your Trilithic Sales Representative or call us toll free at 800-895-7630 or e-mail us at instrumentsales@trilithic.com to receive a quotation.
Additional Support Plans
Trilithic believes in providing service that exceeds customer expectations. Our standard support includes everything needed to ensure proper operation and essential efficiency needed by users of our test equipment. Contract support plans offer an even higher level of support, in which exceptional, proactive measures are taken to make sure every need is met, even before it is known. Trilithic offers a variety of test instrument support plans that include calibration, software upgrades, and technical phone support to keep your system fully operational.
Prices for support plans vary with services included. Please request a current service level agreement price list from your Trilithic Sales Representative or call us toll free at 800-895-7630 or e-mail us at instrumentsales@trilithic.com to receive a quotation.
Factory Return and Repair Service
Before returning a product for service, please call the Service Center for an RMA number. When you call, a Product Service Representative will schedule your unit for service and take notes on the work to be done. Any questions regarding equipment in for repair can be directed to the Service Center.
For Warranty and Out-of-Warranty Repair and Calibration Services on Trilithic 860 DSP & 860 DSPi, Model Two, EAS, RF Microwave components, filters and Subsystems, please contact Customer Service at Trilithic.
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Trilithic |
Shipping Instructions:
- Include your name, the correct address and phone number
- If your company requires one, include your Purchase Order number for repairs. Be sure to send immediately so that your equipment return is not delayed.
- Note "Special Instructions" on packaging list/repair tag
- You may Request two-day or five-day service for an additional cost. Print "Two-day Service" or "Five-day Service" on carton and packaging list/repair tag.
- Package your equipment carefully to ensure safe shipment.
Authorized Repair Centers
For your convenience, we have several authorized repair centers around the world. Their individual capabilities vary. Please feel free to contact one of the following authorized repair centers directly.
Quality Parts and Workmanship
Our Certified Repair Center technicians have been fully trained on the products they service by Trilithic production engineers. The test procedures and documentation they use are to full Production standards. All replacement parts used by our Service Center meet or exceed the quality of the original components. Service by an unauthorized company may invalidate a product's warranty. Abuse of the product or attempts by unauthorized personnel to serve the product voids all warranties.
In the United States
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Fiber Node Services, Inc. |
Digitrace, Inc. 3099 E Hill Rd. Grand Blanc, MI 48439 USA Phone: (800) 887-8590 Email: Paul.Hales@digitrace.com |
International
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The CableShoppe Inc. |
CableTronics Broadband, Inc 4F., No.306, Sec. 1, Nei Hu Rd. Nei Hu District, Taipei, 114 Taiwan, Republic Of China Phone: +886-2-2659-2555 Fax: +886-2-2659-2556 Email: info@ctbi.com.tw www.ctbi.com.tw |
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VECTOR sp. z o.o. |
Asheridge Communications Unit A, 45 Asheridge Road Chesham, Bucks HP5 2PY England Phone: +44 1494 794770 Fax: +44 1494 794772 Email: sales@ashcomms.com www.ashcomms.com |
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Non Stop de México S. de R.L. de C.V. |
Polystar Electronics, AB Mårbackagatan 19 SE-123 43 Farsta, Sweden Phone: +46 8 50 600 600 Fax: +46 8 50 600 601 www.polystar.com |
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Tal Technologies, LLC |
G6 Manutenção Especializada Av. Guaratã. 1885 | Calafate Belo Horizonte | MG | 30480-340 Phone: (31 9311 0316 Fax: 31 3334 2724 Email: alexandre@g6br.com.br www.g6br.com.br |
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Vizyon Komunikasyon |
Authorized "On-Site" Upgrade & Calibration Services
For "on-site" upgrade and calibration services for our products, Trilithic has designated Digitrace, Inc. as an authorized "On-Site" Upgrade and Calibration provider.
Prices for "on-site" upgrade and calibration services vary by type, quantity and location. Please request a current "on-site" upgrade and calibration services price list from your Trilithic Sales Representative or call us toll free at 800-895-7630 or e-mail us at instrumentsales@trilithic.com to receive a quotation.
Quality Parts and Workmanship
Our Certified "On-Site" Technicians have been fully trained on the products they service by Trilithic production engineers. The test procedures and documentation they use are to full Production standards. All replacement parts used by our "On-Site" Service Centers meet or exceed the quality of the original components. Service by an unauthorized "On-Site" Service Center may invalidate a product's warranty. Abuse of the product or attempts by unauthorized personnel to serve the product voids all warranties.
In the United States
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Digitrace, Inc. |